Return & Refund Policy

At charmstore.pk, we try our best to provide clear product details and quality jewellery items. Please read our return and refund policy before placing an order.

Return Eligibility

Returns may be accepted only if the product received is damaged, defective, or different from the item confirmed in the order.

To request a return, customers must contact us within 24 hours of receiving the order with clear pictures or video proof of the issue.

Non-Returnable Items

Products cannot be returned if they have been used, damaged by the customer, altered, or returned without original packaging.

Change of mind, incorrect size selection, or dislike after receiving the product may not be accepted as a valid return reason.

Exchange Policy

If an exchange is approved, we may replace the product with the same item or another available item of equal value.

Refund Policy

Refunds are only processed if the return request is approved and a replacement is not available.

Refund processing time may depend on the payment method and confirmation process.

Delivery Charges

Delivery charges are generally non-refundable unless the issue was caused by our side, such as sending the wrong or damaged product.

Contact for Returns

To request a return or exchange, contact us on WhatsApp or email with your order details.

WhatsApp: 0308 7601692

Email: charmstorespk@gmail.com